Navigating the impacts of the rising cost of living: The AXA Customer Lifestyle Report

Room 1 | 10:00 am - 10:30 am | Thursday, May 9, 2024

With the rising cost of living, AXA UK wanted to find out what it looks and feels like to live in these changing times. In response, AXA UK has produced the Customer Lifestyle Report, a tracking piece of research featuring responses from consumers across the United Kingdom. The Customer Lifestyle Report gets to the bottom of consumers’ financial situation, the challenges they face and the often difficult choices they make as they navigate the rising cost of living. It also features the impact of cost-of-living pressures to mind health.

The AXA UK Customer Lifestyle Report has already completed three waves of research since its launch in July 2023. This has garnered nationwide coverage, reaching more than 3 million people across the UK. AXA UK will share the latest results and reflect on trends observed in the last three waves. Join AXA UK as it brings to life the challenges people face in navigating the rising cost of living.

Key takeaways:

1. Consumers are being more intentional about their spending habits, as they don’t want to sacrifice their future goals.
2. The rising cost of living impacts mental health and it tends to rise at certain points of the year such as Christmas.
3. There is some optimism as consumers continue to take control of their finances and are increasingly aware of how they could influence their situation.