Patrick Alcantara

Strategic Customer Insight Lead, AXA

Patrick is responsible for strategic insights covering the U.K. and Ireland at AXA, one of the world’s largest insurers. He currently leads activity such as harnessing customer data and building insight capability across AXA’s commercial, health care, retail and Ireland divisions. He has led insight activity at Co-op Insurance, O2 and the Business Continuity Institute. He is a certified member of the MRS and has recently chaired the CX/UX/MR Conference.

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