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Building brand trust with consumers in an uncertain world

In today’s complex and uncertain market, building trust with customers has become more important than ever. Consumers are facing a wide range of stressors and they need brands that they [...]

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Thursday | 12:00 pm - 12:30 pm | Room 1

Coolest Brands! We’ve spent the last year answering this question: What makes a brand truly cool for kids?

We’ve spent the last year answering this question: What makes a brand truly cool for kids? We’ve done this by gathering spontaneous mentions from hundreds of hours of interviews with [...]

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Wednesday | 9:00 am - 9:30 am | Room 1

Got coconut milk? Exploring plant-based food trends with Vita-Coco

The plant-based alternatives industry is at a crossroads. Having seen a decline in sales for multiple years, many brands are pulling away from these alternative investments. Yet surprisingly, consumers identifying [...]

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Thursday | 11:15 am - 11:45 am | Room 1

Navigating the storm: Lessons from the insurance industry in fostering a customer-centric approach amidst a challenging scenario

Join us in an enlightening session that delves into the dynamic landscape of customer experience, drawing inspiration from the resilience and adaptability of the insurance industry. Explore the nuanced strategies [...]

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Thursday | 3:00 pm - 3:30 pm | Room 2

Survey says! How to make reporting more experiential (Game show, anyone?)

In 2023, following extensive segmentation research, a client asked Wonderlust Collective to create a deliverable that went beyond a traditional PPT presentation. The research yielded great, nuanced insights but the [...]

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Wednesday | 9:00 am - 9:30 am | Room 3

The Roaring 20s, a new era: Exploring the Ozempic impact, the influence of TikTok Shop and other 2024 trends

Join Cara Edwards as she presents the New Consumer’s latest Consumer Trends Report. Built in conjunction with Co-efficient Capital, Cara will explore key 2024 topics, including use of GLP-1s and [...]

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Thursday | 10:30 am - 11:00 am | Room 4

Urban cycling: Behaviors and perceptions across the mobility ecosystem

As more and more Americans pick up cycling as not only a hobby but also a means of transportation, cities and fellow users of the road have had to evolve [...]

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Wednesday | 4:00 pm - 4:30 pm | Room 3