Empowering the patient voice: How NHS organizations harness Ascribe Coder to analyze patient and public feedback

Room 2 | 2:30 pm - 3:00 pm | Wednesday, May 8, 2024

The NHS is committed to putting the patient at the heart of everything it does – it is a key tenet and included in its constitution. In this presentation, NHS Midlands and Lancashire CSU and NHS Arden and GEM CSU will showcase how Ascribe Coder has transformed their patient feedback analysis process, enabling them to analyze open-ended patient comments swiftly and efficiently, ensuring the patient voice is not only heard but understood and able to shape and inform decision-making. Discover how Coder’s robust technical features, along with data security, adverse event reporting, and customer training and support, help these NHS organizations unlock actionable insights from patient feedback, driving tangible improvements in health care delivery and patient satisfaction.

Key takeaways:

1. Understand how Coder enables these NHS organizations to analyze patient feedback to provide valuable insights significantly faster than their prior process.
2. Learn how the NHS’ strict requirements as a national institution and a health care provider are met by Ascribe’s technology and protocols.
3. Finding insights by analyzing patient comments with Coder is helping these NHS organizations drive continuous improvement and foster a patient-centered health care ecosystem.

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