Room 2 | 2:30 pm - 3:00 pm | Wednesday, May 8, 2024
The NHS is committed to putting the patient at the heart of everything it does – it is a key tenet and included in its constitution. In this presentation, NHS Midlands and Lancashire CSU and NHS Arden and GEM CSU will showcase how qualitative analysis software has transformed their patient feedback analysis process, enabling them to analyse open-ended patient comments swiftly and efficiently, ensuring the patient voice is not only heard but understood and able to shape and inform decision-making.
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