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Heiko Schafer

Senior Director, Global Consumer Insights and Analytics, Kimberly-Clark Corporation

Heiko Schäfer leads global consumer insights and analytics for Kimberly-Clark’s global consumer tissue business with its iconic brands Kleenex, Cottonelle, Scott and Viva. His prior roles at K-C include marketing and business manager for Huggies diapers in China, head of consumer insights for Asia-Pacific and head of consumer insights for developing and emerging markets. Prior to Kimberly-Clark, Heiko led the customer insights and analytics teams for marketing and merchandising at Walmart US and the CMI function for Henkel North America. A native of Germany, Heiko holds undergraduate and graduate degrees in business administration from the Universities of Würzburg and Trier.


Sessions from Heiko Schafer:

Practical career advice for consumer insights professionals

The consumer insights (CI) function is evolving rapidly in response to changing customer expectations, market dynamics and technological innovations such as generative AI. CI professionals need to adapt their skills, [...]

Details

Wednesday | 3:00 pm - 3:30 pm | Room 2