Heiko Schäfer leads global consumer insights and analytics for Kimberly-Clark’s global consumer tissue business with its iconic brands Kleenex, Cottonelle, Scott and Viva. His prior roles at K-C include marketing and business manager for Huggies diapers in China, head of consumer insights for Asia-Pacific and head of consumer insights for developing and emerging markets. Prior to Kimberly-Clark, Heiko led the customer insights and analytics teams for marketing and merchandising at Walmart US and the CMI function for Henkel North America. A native of Germany, Heiko holds undergraduate and graduate degrees in business administration from the Universities of Würzburg and Trier.
Sessions from Heiko Schafer:
The consumer insights (CI) function is evolving rapidly in response to changing customer expectations, market dynamics and technological innovations such as generative AI. CI professionals need to adapt their skills, [...]
Wednesday | 3:00 pm - 3:30 pm | Room 2