Kate is a market researcher and insight innovator at Delta Air Lines with the customer insights and prioritization team. She’s passionate about improving flying experiences for diverse customers and promoting social equity and environmental sustainability. With a background in journalism and multimedia storytelling, she excels in collecting and communicating information. Kate has a master’s degree in market research at Michigan State University and a bachelor’s in journalism and international studies from Utah State University.
Sessions from Kate Rouse DuHadway:
Insights democratization is a common ambition for insights teams. But implementing this type of widespread, sustainable change is often fraught with turbulence. In this session, Tracy Watkins, CX insights innovation [...]
Tuesday | 4:45 pm - 5:15 pm | Room 1