Insights democratization is a common ambition for insights teams. But implementing this type of widespread, sustainable change is often fraught with turbulence. In this session, Tracy Watkins, CX insights innovation manager, and Kate Rouse DuHadway, market research project leader – demand insights, at Delta Air Lines will take the stage with Daniel Northrup, customer success manager, at Stravito to discuss how their collaboration is making insights available to employees across Delta for more customer-centric decisions.
Key Takeaways:
Speakers: