Josh Emington

Vice President, Martec Group

Josh is the currently the vice president for The Martec Group, which is a global market research and consulting firm that specializes in market, product, customer, competitive and emotional intelligence. He has over a decade of experience in market research, insights and consulting in B2B and B2C methodologies for Fortune 1000 leaders and private investment firms. He also serves on the Board of Directors for the Insight Association’s South Atlantic Chapter and the Michigan State University MSMR Program.

Sessions from Josh Emington:

It’s O-fish-ial: How Goldfish Swim School transformed its CX strategy through data-driven emotion mapping though the entire customer journey

Join Goldfish Swim School Franchising to explore how The Martec Group transformed their customer experience strategy through a combination of primary research, design thinking and KPI tracking. Martec’s patented Emotion [...]

Details

Thursday | 9:45 am - 10:15 am | Room 3