Presenter
Goldfish Swim School is a premier learn to swim brand with 150+ locations across North America. They specialize in teaching children 4 months to 12 years how to be safer in and around the water through play based swimming. Alex Valencia has worked with Goldfish Swim School as a brand for nearly 10 years with experience spanning across marketing, operations, technology, and all of the data that underpins the customer experience.
Sessions from Goldfish Swim School Franchising, LLC:
It’s O-fish-ial: How Goldfish Swim School transformed its CX strategy through data-driven emotion mapping though the entire customer journey
Join Goldfish Swim School Franchising to explore how The Martec Group transformed their customer experience strategy through a combination of primary research, design thinking and KPI tracking. Martec’s patented Emotion [...]
Thursday | 9:45 am - 10:15 am | Room 3
4662 Slater Road
Eagan, MN 55122
(651) 379-6200