Paul Hudson

CEO, FlexMR

Paul is a dynamic research industry leader working at the intersection of technology and service to drive customer insight into every decision. He founded FlexMR to empower marketers, researchers and business leaders with a more nimble approach to customer insight, blending strategic consultancy with on-demand access to cutting-edge technology. With more than two decades of experience, Paul has been named a member of the Insight250 2023 – which celebrates pioneers in data-driven marketing and research.

Sessions from Paul Hudson:

Market research Room 101: What will you banish?

Ever wondered what the research industry could do without? In this interactive game show, two teams of client- and agency-side industry leaders will put forward their contenders to be banished [...]

Details

Thursday | 2:30 pm - 3:00 pm | Room 4

Customer salience: The road to insight driven decision-making

While talk of customer-centricity has never been more prevalent, the truth is that it’s not translating into action. U.K. customer experience and service benchmarks alike both highlight a recent drop [...]

Details

Wednesday | 11:30 am - 12:00 pm | Room 5