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Bri Mcintosh

Senior Business Director, Human8

Bri is a senior business director at Human8 and has worked closely with the team at Nest in driving forward the Your Way community since its incepton. Bri specializes in financial services research and has a particular interest in human-centered financial service design and the principles that underpin this, as well as customer closeness strategies.  Bri has been in the industry for over 15 years and was recently acknowledged as an MRS Research Hero for his work around diversity and inclusion within Human8.


Sessions from Bri Mcintosh:

‘The best half an hour I’ve spent’: Customer closeness in a low-engagement category

The need for customer centricity has soared to the top of the list of organizational priorities for most businesses. For many, it is a philosophy and a pledge which is [...]

Details

Wednesday | 4:45 pm - 5:15 pm | Room 2