How Lowell engage with customers in problem debt
Room 2 | 11:30 am - 12:00 pm | Wednesday, May 3, 2023
How Lowell gets engagement from customers in problem debt and vulnerable situations – How research undertaken by Lowell led to a better understanding of their customers and changed the way we communicated with them which led to improved commercial results and a better customer experience.
What are three takeaways or three solutions this presentation provides for attendees?
- Better understanding of the impact debt has on people.
- How research was used to understand barriers to engagement.
- How re-shaping communication let to better business outcomes for Lowell.
Speakers:
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