Victoria Gnatoka

Customer Experience Manager, Expedia

Victoria is a customer- and strategy-focused professional with more than 10 years of experience assisting senior leaders in strategic planning by putting the customer first. A learner by nature with endless curiosity to explore the why behind the what, Victoria brings value with a strong analytical, project management and cross-functional skill set. She is most passionate about managing complexity and thinking about future AI-enabled solutions in her daily research work. She has been working on unstructured data enablement and governance for the last 10 years and loves the area and what solutions it offers to brands and companies.

Sessions from Victoria Gnatoka:

In their own words: Why open-ended feedback matters and how to manage it

Annually, Expedia Group’s traveler feedback system receives millions of unstructured feedback data from customers through surveys, reviews, chats (and more) that need to be transformed before they become actionable insights. [...]

Details

Wednesday | 9:00 am - 9:30 am | Room 1