Room 1 | 11:00 am - 11:30 am | Thursday, February 23, 2023
Roku knew how owners were engaging with our Streaming Players and Smart T.V.s, but needed to better understand how consumers were shopping for our products to begin with. Where did they shop online? How did they search? What sources did they use for research? Who did they talk to? Why did they go into stores as well?
We established an omnichannel look at how online shopping and research, in-store activities and word-of-mouth come together to lead shoppers down a path to our brand. We now have an ongoing program that allows us to understand their digital behavior, their in-store behavior and how those come together. We can now fully understand what consumers are thinking and doing before they ever make their streaming purchases.
Key takeaways:
Speakers:
More sessions
Researchers develop many transferrable skills throughout their careers; come hear how one researcher leveraged her superpowers to pivot throughout her career and learn best practices for you to apply as [...]
Our roles as researchers are to uncover insights that our teams can use for better decision making. But there’s a big difference between research presentations based on facts and those [...]
Researchers use many tools to uncover what consumers really think: asking the same question in different ways, hiding real questions inside decoy questions, using projective techniques. But even the most [...]