Empowering the patient voice: How NHS organizations harness qualitative analysis software to analyze patient and public feedback

The NHS is committed to putting the patient at the heart of everything it does – it is a key tenet and included in its constitution. In this presentation, NHS Midlands and Lancashire CSU and NHS Arden and GEM CSU will showcase how qualitative analysis software has transformed their patient feedback analysis process, enabling them to analyse open-ended patient comments swiftly and efficiently, ensuring the patient voice is not only heard but understood and able to shape and inform decision-making.

Key takeaways:

1. Understand how qualitative analysis software enables NHS organisations to analyse patient feedback to provide valuable insights significantly faster than their prior process.
2. Learn how the NHS’ strict requirements as a national institution and a health care provider are met.
3. Understand how NHS organizations drive continuous improvement and foster a patient-centred health and care system through listening to the patient voice.