Shoppers’ e-store navigation combined with their physiological responses have shown significant differences among planned, unplanned and impulse purchases in terms of shoppers’ emotional engagement and cognitive involvement in the decision-making process. Moreover, these three types of purchases can be distinguished by different shoppers’ path to purchase and in-store touchpoints used for the decision-making.
In order to achieve in-depth understanding of the nature of planned, unplanned and impulse purchases and underlying mechanisms of the purchase decision-making process, we leveraged neuromarketing research methodologies.
Research conclusions include:
The project provides valuable insights and business recommendations that can be applied by e-tailers, consumer brands and social media companies. Moreover, the project addresses an existing academic gap around the nature of planned, unplanned and impulse purchases.
Key learnings and business recommendations became the foundation for the industry thought leadership on community commerce and the importance of retail media (see WARC community commerce paper), which was recognized as a main media trend in 2023 and has been implemented by Reckitt Benckiser and L’Oreal in their e-commerce strategy.
Key takeaways:
Speakers: