No matter where your organization is on the customer-centricity journey, listening to and leveraging your own employees’ stories can drive you forward. At Duquesne Light Company, a robust research strategy developed in partnership with Schmidt Market Research enabled the company to amplify the voice of employee to get even the biggest detractors on board with their vision of customer-centricity. The research also led to significant improvements in CX and a compelling new brand narrative. You’ll leave this interactive session equipped with the tools and inspiration needed to unlock the power in your own team’s stories.
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