Insights can only realize their full value if stakeholders are engaged and commit to using them. At Samsung we’ve been able to achieve this by using key tenets of marketing theory to disseminate our insights and engage our marketing stakeholders. We use this for everything from building our own insights brand to ensuring short-term impact of individual insight projects.
Taking this approach has raised the profile of the insight function up to board level, driven greater engagement in using insight throughout the business and has integrated insight into decision-making. Specific examples will be given of how Samsung and their research partner Redblue have achieved this, hopefully providing inspiration and ideas an insight team of any size can put into action.
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