T-Mobile’s Uncarrier campaign is one of the greatest growth stories of our times, adding 1 million+ new subscribers quarterly since 2012: $60 billion in incremental sales. Underlying it are continuous advances in value proposition and messaging based on deep consumer insights and disruptive research. To win in this competitive market, T-Mobile’s insight team and ACUPOLL conducted Spark Multi-Cognition Research®, a unique validated approach, two times as predictive as purchase intent. It combines System 1 impulse and System 2 conscious reactions for a more complete understanding of what truly breaks through and resonates with consumers.
The business need: continue to fuel T-Mobile’s dramatic subscriber growth by sharpening messaging and attracting competitive subscribers during what is traditionally a softer quarter in wireless.
The research challenges to solve: evaluate alternative messages on System 1 impulse and various System 2 conscious/rational measures to identify which messages are most motivating to T-Mobile and competitive subscribers; understand key accepted consumer beliefs (ACBs) as potential “ways in” for relevant messaging.
This session includes: a review of T-Mobile background and objectives; a discussion of why T-Mobile chose Spark MCR® methodology; the development of Spark MCR® in partnership with P&G’s top cognitive scientist; an overview of the benefits of the methodology, how it works, and two validation studies; the outcomes of the research, how it’s been applied to the business, and results.
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